Privacy Policy

1. Introduction

Skylink Logistics ("we", "our", or "us") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and store your personal information.

We are a small logistics business operating interstate freight services across Australia with a fleet of commercial vehicles. This policy applies to all personal information we collect through our website, services, and business operations.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, position, freight requirements, delivery locations
• Service Information: Shipment details, pickup and delivery addresses, cargo specifications
• Website Usage: IP address, browser type, pages visited, time spent on site
• Communication Records: Email correspondence, phone call records, service inquiries
• Payment Information: Billing address, invoice details (we do not store credit card information)

3. How We Collect Information

We collect personal information through:

• Our website contact forms and quote requests
• Email and phone communications
• Service agreements and booking processes
• Website analytics and cookies
• Business meetings and networking events
• Third-party referrals and business partners

4. How We Use Your Information

We use your personal information to:

• Provide logistics and freight services
• Process service requests and provide quotes
• Communicate about our services and your shipments
• Maintain business records and comply with legal requirements
• Improve our services and website functionality
• Send marketing communications (with your consent)
• Resolve disputes and provide customer support

5. Information Sharing and Disclosure

We may share your personal information with:

• Service Providers: Subcontractors, delivery partners, IT service providers
• Legal Compliance: Government agencies, courts, law enforcement when required by law
• Business Operations: Insurance companies, financial institutions, professional advisors
• Third-Party Services: Website analytics, email marketing platforms, customer support tools

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include:

• Secure cloud storage with encrypted data transmission
• Access controls and password protection
• Regular security assessments and updates
• Staff training on privacy and data protection

Personal information is primarily stored in Australia. Where information is stored overseas, we ensure adequate protection measures are in place.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Complaints: Make a complaint about how we handle your personal information
• Marketing Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights or make an inquiry, contact us using the details in Section 10.

8. Retention of Information

We retain personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Generally, this means:

• Service records: 7 years (as required under Australian tax law)
• Website inquiries: 2 years unless ongoing business relationship
• Marketing lists: Until you unsubscribe or we determine the information is no longer needed

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience and analyse website traffic. This may include:

• Google Analytics to understand website usage patterns
• Session cookies for website functionality
• Contact form processing and spam prevention

You can disable cookies through your browser settings, though this may affect website functionality.

10. Contact Information

If you have questions about this Privacy Policy or wish to make a complaint about how we handle your personal information, please contact us:

If you are not satisfied with our response to your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.